Last Updated: January 1, 2025

By accessing or utilizing the services of Creative 360 Pro (“we,” “us,” or “our”), you (“Client”) agree to be bound by the terms and conditions outlined in this Refund Policy. If you do not agree to these terms, you are not authorized to access or use our services.

1. Services Provided

Creative 360 Pro offers a wide range of digital marketing services, including but not limited to:

• Website design and development
• Search engine optimization (SEO)
• Content creation and copywriting
• Social media management
• Paid advertising management (e.g., Google Ads, Facebook Ads)
• Brand development and online marketing strategies

2. Client Responsibilities

Clients agree to:

• Provide accurate, up-to-date, and complete information required for the successful provision of services.
• Respond promptly to requests for feedback, approvals, and any required content or materials.
• Ensure that all materials provided (e.g., images, text, logos) do not infringe on the intellectual property rights of third parties.
• Adhere to guidelines, instructions, or recommendations provided by Creative 360 Pro to achieve optimal results.
• Cooperate and communicate in a timely manner to prevent unnecessary delays in service delivery.

3. Payment Terms and Fees

• Payment Terms: Payment schedules will be outlined in individual agreements. Timely payment is required to avoid suspension or termination of services.
• SEO Services Contract: Clients agree to a 6-month commitment for SEO services, which cannot be canceled before the end of the term.
• Website Design Services: Website design services require a non-refundable upfront payment. Once 24 hours of work have been completed, no refunds will be issued.
• Auto-Charge for Monthly Services: Ongoing services, including SEO, will be auto-charged monthly until the agreed-upon contract term is fulfilled.

4. Cancellation and Refund Policy

• Website Design Services: No refunds after 24 hours of work.
• SEO Services: 6-month commitment required; no cancellations or refunds before completion.
• No Refunds After Work Begins: Once work has started, no refunds will be issued.
• Early Termination: No refunds or prorated payments if services are canceled early.

5. Chargebacks and Disputes

• No Chargebacks: Clients agree not to initiate chargebacks after services have begun.
• Dispute Resolution: Clients must contact Creative 360 Pro before initiating a chargeback.
• Legal Action: Creative 360 Pro may take legal action to recover fees due to chargebacks.

6. Confidentiality

• Client Information: All client data remains confidential.
• Company Information: Clients agree to maintain the confidentiality of Creative 360 Pro’s proprietary data.

7. Intellectual Property Rights

• Creative 360 Pro retains ownership of intellectual property until full payment is received.
• Once paid, ownership transfers to the Client unless stated otherwise.

8. Limitation of Liability

• Creative 360 Pro is not liable for indirect or consequential damages.
• Liability is limited to the amount paid for the service.

9. Governing Law

This Refund Policy is governed by the laws of the State of New Jersey. Any disputes will be resolved exclusively in New Jersey courts.

10. Amendments

Creative 360 Pro reserves the right to update this Refund Policy at any time.

11. Acknowledgment of Terms

By using Creative 360 Pro’s services, you confirm that you understand and agree to:

1. The non-refundable nature of website design and SEO services once work has begun.
2. The binding 6-month SEO commitment, which cannot be altered by any third party.
3. The recommendation to work exclusively with one marketing agency for best results.

Contact Information

Creative 360 Pro
Phone: 973-563-1729
Email: Hello@creative360pro.com
Website: www.creative360pro.com